Sales Information

Catalog

Our catalog contains only high quality and reliable products from the best manufactirers with long warranty periods proven in the field, and always the latest versions of the products. We are distributors of leader companies in off-grid solar with more than 20 years experience that will be there to honor their product warranties. You may read more about us and our business partners here >>

Shipping

All products are shipped from Germany with FedEx UPS or GLS (Parcel Post) and when in stock, they are delivered in most European destinations around 3-5 business days after ordering. If a product is not in stock an extra week may be needed for delivery, we'll inform you for the exact delivery time after ordering. Larger items and batteries can only be shipped with road transport (Road cargo), additional charges may be applied. Certain batteries, especially the Sonnenshein batteries, have longer lead times. Please note that the SOLARA and DCsolar products are currently shipped only within the EU and certain non European destinations. You may see the shipping and VAT rates after adding an item to the cart and choose the country of delivery. You may read more details in our shipping section here >>

Payment

100% secure payment with all major credit cards via PayPal. You don't need to register for a PayPal account if you don't have one. Please click in any of the credit card icons so you can proceed with credit card payment in your language without creating a PayPal account. PayPal Credit is available in certain countries and offers interest free monthly installments. We also accept bank - wire transfer payments, please contact us for our bank account details or if you want us to send you a link so you can use your credit or debit card.

Prices, invoices and VAT

Prices are shown with 24% VAT but customers will be charged with the VAT rate of the country of delivery. We are registered in EU's OSS (One Stop Shop) and we issue invoices with the VAT rate of the country of delivery. You may see the VAT rate shipping rate of the country of delivery after adding an item to the cart, and then choose the country of delivery in the summary of the cart page. EU VAT registered businesses or professionals may qualify for a VAT-free (excempt) invoice. You may check if your EU business VAT number is eligible in the site of VIES. Please contact us or enter your VAT number when ordering if you are a business customer so we'll provide you with an intracommunity EU invoice; we'll refund you the VAT if you are registered in VIES. There will be no VAT applied automatically during checkout for customers in Norway and Switzerland and the UK. There are no customs duties or other charges for UK deliveries for most of our products. Please note that the courier will ask to be paid for the 20% UK VAT before the delivery along with a fee associated with customs clearance; FedEx currently charges a flat fee of around £12.75 in most UK deliveries. Please contact us for more information.

Returns

If you change your mind about your purchase you can return us the product to the warehouse in Germany and get a refund or exchange it for up to 14 days from the day you received it, provided that it is still in its new, unused conditon and with its original packing. The buyer pays for the return shipping costs. Please contact us before so we can give an RMA number and the return address. We have a really low, approching zero rate of returns because we only sell quality products.

Feedback

With more than 1400 items sold via eBay only we have gained positive feedback from hundreds of customers around the world that appreciate the high standards of our products and services.

Ask us for a quote

Special prices for businesses and larger quantities, please ask us for a quote.